Last updated: May 12, 2025

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At Senior Tech Assist, we stand behind the services and products we offer. If something doesn’t meet your expectations, we’ll do our best to make it right.

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Services Refund Policy
We offer tech support services designed to help you get things working smoothly. If you're not satisfied with a service you purchased, here's how we handle it:

• One-Time Services: If you’re not happy with a one-time service, you can request a refund within 7 days of the completed session.

• Ongoing Plans or Subscriptions: You can cancel anytime. If you cancel mid-month, your service will continue until the end of the current billing period, but no partial refunds will be given unless the service was never delivered.

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Product Refunds (if applicable)
If you purchased a physical product from us:

• Returns accepted within 30 days of delivery.

• Product must be in original condition and packaging.

• You are responsible for return shipping unless the product was defective or we sent the wrong item.

• Once we receive and inspect the return, we’ll process the refund within 5–7 business days.

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How to Request a Refund
To request a refund, contact us by one of the following:

📧 Email: seniortechassist1@gmail.com
📞 Phone: (571) 306-2046

Or use our Contact Form

Please include your name, the service or product you’re requesting a refund for, and the date of purchase.

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Exceptions
We don’t offer refunds for:

Completed services where the work was fully delivered and confirmed as resolved.

Products damaged due to misuse.

Requests made more than 30 days after purchase.

If you have any questions about our refund policy, give us a call—we’re happy to walk you through it.

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Senior Tech Assist Team
seniortechassist1@gmail.com
(571) 306-2046